Privacy Policy

Last Updated: March 22, 2021

Level99 (Open World Entertainment LLC) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting Level99 and our websites (,, and related sites), you are accepting the practices described in this Privacy Policy.

What Personal Information About Customers Does Level99 Gather?

The information we learn from customers helps us personalize and continually improve your experience. Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter on our Website, in the venue, or give us in any other way, excluding subsets of information that may be encrypted and protected by third party payment vendors, such as Stripe. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our experience, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use "cookies," and we obtain certain types of information when your Web browser accesses our websites or advertisements and other content served by or on behalf of or on other Web sites.

Mobile: When you download or use apps created by or our affiliates, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.

E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from Level99 if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, email us to adjust your subscription or visit our unsubscribe links.

Does Level99 Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to: fulfilling bookings and payments, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing assistance, providing search results and links (including paid listings and links), processing credit card payments, providing customer service, and managing the operations of the business. These service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional Offers: Sometimes we send offers to selected groups of Level99 customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please notify us via email.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me? What About Third-Party Advertisers and Links to Other Websites?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Our site may include third-party advertising and links to other Websites.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase/booking or to take advantage of Level99 features. If you do not want to receive e-mail or other mail from us, please email us or unsubscribe. (If you do not want to receive Terms and Conditions and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of our websites, and it is your responsibility to review them for changes.) The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. Because cookies allow you to take advantage of some of Level99 essential features, we recommend that you leave them turned on.

Are Children Allowed to Use

Children are allowed to browse, but no bookings can be fulfilled for minors without a Minor Liability Release and Waiver form completed by a parent or authorized legal guardian.

Terms of Use, Privacy Policy, and Revisions

If you have any concern about privacy at Level99, please contact us with a thorough description of your concern, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current PrivacyPolicy applies to all information that we have about you and your account.